{"id":3945,"date":"2023-09-04T15:26:25","date_gmt":"2023-09-04T15:26:25","guid":{"rendered":"https:\/\/www.eha-consulting.com\/?p=3945"},"modified":"2023-10-25T13:53:06","modified_gmt":"2023-10-25T13:53:06","slug":"en-pleine-tempete-qui-pour-tenir-la-barre","status":"publish","type":"post","link":"https:\/\/www.eha-consulting.com\/en\/en-pleine-tempete-qui-pour-tenir-la-barre\/","title":{"rendered":"En pleine temp\u00eate, qui pour tenir la barre?"},"content":{"rendered":"\n

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Les relations entre assureurs et sp\u00e9cialistes de la gestion de crise ne sont pas directs. Pourtant, ces derniers peuvent \u00e9viter bien des soucis \u00e0 une entreprise prise dans une situation d’urgence pouvant la mettre en p\u00e9ril. <\/p>\n\n\n\n\n\n\n\n\n

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C\u2019est au fond d\u2019une impasse tranquille de l\u2019Est parisien que se joue l\u2019avenir de nombreuses entreprises. <\/p>\n\n\n\n

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Rappel de produit, bad buzz <\/em>sur les r\u00e9seaux sociaux, plans de sauvegarde de l\u2019emploi, etc., constituent des crises dont le cabinet EH&A a fait sa sp\u00e9cialit\u00e9. \u00c0 l\u2019origine de ce projet, Emmanuelle Herv\u00e9, fondatrice et directrice g\u00e9n\u00e9rale, et ses multiples exp\u00e9riences professionnelles : ing\u00e9nieure, business unit manager <\/em>au Moyen- Orient, capitaine de corvette r\u00e9serviste de la Marine nationale… Il y a dix ans, dans le cadre d\u2019une reconversion, elle opte pour la gestion de crise. \u00ab Tout est li\u00e9 finalement et fonctionne en suivant des proc\u00e9dures,<\/em><\/p>\n\n\n\n

des protocoles \u00bb, <\/em>explique la fondatrice du cabinet EH&A. Trois lettres pour Emmanuelle Herv\u00e9 & associ\u00e9s mais \u00e9galement pour trois valeurs port\u00e9es par le cabinet. Le \u00ab E \u00bb pour empathie. \u00ab Les parties prenantes sont nombreuses dans une crise et il faut \u00eatre capable de se mettre \u00e0 leur place. C\u2019est fondamental \u00bb, <\/em>d\u00e9roule la fondatrice. Le \u00ab H \u00bb pour humilit\u00e9. \u00ab Face \u00e0 une crise, personne ne sait. C\u2019est la diff\u00e9rence avec un risque ou une urgence<\/em>. <\/p>\n\n\n\n

Il faut partir avec une attitude humble. \u00bb <\/em>Et le \u00ab A \u00bb pour accountability. \u00ab En fran\u00e7ais, c\u2019est \u00eatre comptable de ses activit\u00e9s, de sa posture. Ce qui est diff\u00e9rent de la culpabilit\u00e9 : responsable n\u2019est pas coupable. Il s\u2019agit d\u2019\u00eatre capable de dire \u2018\u2018Il est arriv\u00e9 un incident sur mon p\u00e9rim\u00e8tre, je dois m\u2019en saisir\u2019\u2019. \u00bb<\/em><\/p>\n\n\n\n

Quand un client fait appel au cabinet, chaque membre de l\u2019\u00e9quipe conna\u00eet sa mission. La directrice g\u00e9n\u00e9rale entame les discussions avec le client, puis un consultant senior prend la suite comme coordinateur jusqu\u2019\u00e0 la r\u00e9solution de la crise, \u00e9paul\u00e9 par un consultant junior. \u00ab Il faut alors commencer \u00e0 fouiller, faire des recherches pour comprendre le contexte du client, \u00e9plucher la presse, les blogs, cartographier les parties prenantes,<\/em> conna\u00eetre les ant\u00e9c\u00e9dents pour \u00e9viter de reproduire les m\u00eames erreurs \u00bb, <\/em>explique la dirigeante.<\/p>\n\n\n\n

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Pour lire la suite de cet article, vous pouvez cliquer sur l’image :<\/p>\n\n\n\n

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https:\/\/tribune-assurance.optionfinance.fr\/dommages-responsabilite\/en-pleine-tempete-qui-pour-tenir-la-barre.html<\/a><\/figcaption><\/figure>\n\n\n\n

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Les relations entre assureurs et sp\u00e9cialistes de la gestion de crise ne sont pas directs. Pourtant, ces derniers peuvent \u00e9viter bien des soucis \u00e0 une entreprise prise dans une situation d’urgence pouvant la mettre en p\u00e9ril.<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[51],"tags":[],"class_list":["post-3945","post","type-post","status-publish","format-standard","hentry","category-ils-parlent-de-nous"],"acf":[],"yoast_head":"\nEn pleine temp\u00eate, qui pour tenir la barre? - E&HA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eha-consulting.com\/en-pleine-tempete-qui-pour-tenir-la-barre\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"En pleine temp\u00eate, qui pour tenir la barre? - E&HA\" \/>\n<meta property=\"og:description\" content=\"Les relations entre assureurs et sp\u00e9cialistes de la gestion de crise ne sont pas directs. 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